You can delete your Monster KO account and the data stored with it at any time, in the Game or by email. Deletion is permanent: your progress, trophies and friends cannot be restored afterwards.
In the Game
- Open Settings (the gear at the top of the map).
- In Online account, tap Delete account · forever.
- Confirm with Delete it.
Your account is deleted from our server straight away and you are signed out. This works for guest accounts too.
Without the Game
Write to privacy@monsterko.app with the subject “Delete my account”.
- Send it from the email address of your account, or the one linked to your Apple or Google sign-in.
- For a guest account, include your player name and friend code (Settings → Online account).
We may ask a question to make sure the request comes from the account owner, and we delete the account within 30 days.
What is deleted
Deleted straight away
- Your profile: name, friend code, level, trophies and results
- Email, password hash and Apple or Google sign-in links
- Cloud save, including weight and training data
- Friends and blocks
- Your Arena recordings
- Reports you made and reports about you
- Sign-in sessions and password reset codes
Kept for a limited time
- Server log lines with a shortened ID and your player name: about one week
- Database backups: replaced within 30 days
- Purchase records: as long as tax law requires
Two things deleting the account does not do
- It does not cancel a subscription. Cancel Monster Pro in your App Store or Google Play account settings.
- It does not erase the progress saved on your phone. To remove it, use Settings → Reset progress or uninstall the Game.
More about your data: Privacy Policy.